Skip to content
EchoRoam
Get eSIMMy Account

Troubleshooting Guide

If you're experiencing no signal or no internet access with your eSIM, please follow these steps to troubleshoot.

Step 1: Ensure Data Roaming is ON

This is the most common issue. The eSIM MUST have Data Roaming turned on to connect to local networks.

  1. Go to Settings > Cellular
  2. Select your EchoRoam eSIM under 'SIMs'
  3. Toggle 'Data Roaming' ON

Step 2: Check APN Settings

Sometimes the network fails to configure the APN (Access Point Name) automatically. You can set it manually.

  1. Go to Settings > Cellular > your eSIM > Cellular Data Network
  2. In the 'APN' field under 'Cellular Data', enter: internet
  3. Leave username and password blank.
  4. Restart your phone.

Step 3: Manually Select Network

If your phone says 'No Service', try manually switching to a different supported carrier.

  1. Go to Settings > Cellular > your eSIM > Network Selection
  2. Toggle 'Automatic' OFF
  3. Wait for the list to load (can take a minute), then select an available network.

Still no internet?

Please DO NOT delete your eSIM! It cannot be recovered once deleted. Contact us immediately via the chat widget in the corner or email us at [email protected] for assistance.