Shipping & Delivery

Last updated: 1 April 2026

1. How eSIM Delivery Works

EchoRoam is a fully digital service—there is no physical shipping involved. When you purchase an eSIM data plan from EchoRoam, your eSIM profile is delivered electronically via email. This means you can purchase and receive your eSIM from anywhere in the world, at any time, without waiting for a parcel to arrive.

After completing your purchase, our system instantly generates a unique eSIM profile encoded in a QR code. This QR code is sent to the email address you provided at checkout, along with detailed activation instructions, your plan details, and a summary of your purchase. The entire process is automated, which allows us to deliver your eSIM almost immediately after payment is confirmed.

Your eSIM QR code can also be accessed at any time through your EchoRoam account dashboard. If you lose the email or need to reinstall the eSIM on a compatible device, simply log in to your account to retrieve the QR code. Please note that eSIM profiles can generally only be installed on the original device; if you need to switch devices, you may need to contact our support team for assistance.

2. Delivery Times

EchoRoam eSIM plans are delivered within 60 seconds of a successful purchase in the vast majority of cases. Because our delivery process is fully automated, there is no manual processing or handling time. As soon as your payment is confirmed by our payment processor, the eSIM QR code is generated and dispatched to your email address.

In rare cases, delivery may take slightly longer due to factors such as:

• Payment verification delays: Some payment methods (such as certain bank transfers or card authorisations) may take longer to process. Your eSIM will be delivered as soon as payment is fully confirmed.
• Email delivery delays: While rare, emails can occasionally be delayed by your email provider. If you have not received your eSIM within 10 minutes, please check your spam or junk folder.
• System maintenance: Brief service interruptions due to scheduled maintenance may cause minor delays. We will notify customers in advance of any planned maintenance windows.

If you have not received your eSIM email within 15 minutes of purchase, please check your spam folder first, and then contact our 24/7 support team for immediate assistance.

3. What You'll Receive

When your EchoRoam eSIM is delivered, you will receive an email containing the following:

• eSIM QR Code:A unique QR code that encodes your eSIM profile. Scan this code with your device's camera or eSIM settings menu to install the profile. The QR code is one-time-use and will only work on an eSIM-compatible device.
• Activation instructions: Step-by-step guidance on how to install and activate your eSIM on both iOS and Android devices, with screenshots and device-specific tips. We include instructions for the most common devices, including iPhone (XS and later), Samsung Galaxy (S20 and later), Google Pixel, and other eSIM-compatible smartphones and tablets.
• Plan details: A summary of your purchased plan, including the data allowance, validity period, covered countries or regions, and the approximate speeds available (5G/4G/3G).
• Order confirmation: Your order ID, purchase date, payment amount, and billing information for your records.
• Support contact information: Links to our help centre, live chat, and email support in case you need assistance with installation or activation.

All of this information is also available in your EchoRoam account dashboard under "My Plans," so you can access it at any time, even while travelling.

4. Delivery Issues

If you encounter any issues with receiving your eSIM, please try the following steps:

• Check your spam or junk folder: Email providers may occasionally filter our delivery emails into spam, especially if this is your first purchase with EchoRoam. Look for an email from [email protected].
• Verify the email address: Ensure the email address you used at checkout is correct. If you provided an incorrect email, contact our support team immediately and we can update the delivery address for you.
• Check your account dashboard:Even if the email hasn't arrived, your eSIM QR code should be available in your EchoRoam account immediately after purchase. Log in and navigate to "My Plans" to find your QR code.

If none of these steps resolve the issue, please contact our 24/7 support team via live chat or email at [email protected]. Provide your order ID and the email address used for your purchase, and we will resend your eSIM or assist with installation.

5. System Requirements

To use an EchoRoam eSIM, you need a device that supports eSIM technology. Most modern smartphones and tablets released after 2018 include eSIM capability. Check the following requirements before purchasing:

• eSIM-compatible device: Your device must support eSIM functionality. Supported devices include iPhone XS and later (running iOS 12.1 or later), Samsung Galaxy S20 and later (running One UI 2.0 or later), Google Pixel 3 and later, and selected models from Huawei, Motorola, Oppo, and Xiaomi. A full compatibility list is available on our website.
• Internet connection for download:You need a Wi-Fi or cellular data connection to download the eSIM profile onto your device. The download itself is typically small (under 1 MB), so any connection will work. We recommend downloading your eSIM before you depart on your trip so it's ready to activate when you arrive at your destination.
• Carrier-unlocked device: Some devices purchased through specific carriers may be locked and restrict eSIM functionality. Contact your carrier if you are unsure whether your device is carrier-unlocked. EchoRoam eSIMs work independently of your existing carrier and do not require carrier approval.
• Available eSIM slot:Most devices support both a physical SIM and an eSIM simultaneously (dual SIM), or two eSIMs. Ensure you have an available eSIM slot for the EchoRoam profile. You can check this in your device's settings under "Mobile Data" or "Cellular."

We provide a free device compatibility checker on our website and app that can quickly determine whether your device supports eSIM and is ready for EchoRoam. If you are unsure, we encourage you to check before purchasing, as refunds are not available for device incompatibility after delivery.

6. No Physical Shipping

EchoRoam is a fully digital product. We do not ship physical SIM cards, packaging, or any other tangible items. Everything you need to get connected is delivered electronically to your email inbox and your EchoRoam account. This means:

• No shipping fees: There are no delivery charges for EchoRoam eSIM plans. The price you see at checkout is the total price you pay.
• No waiting: Your eSIM is delivered within seconds of purchase, 24 hours a day, 7 days a week, 365 days a year.
• No lost parcels: Since there is nothing physical to ship, there is no risk of your order being lost, damaged, or delayed in transit.
• Environmentally friendly: By going fully digital, we eliminate the environmental impact of manufacturing, packaging, and shipping physical SIM cards.

If you need a physical SIM card, EchoRoam does not currently offer this option. We recommend checking with local carriers at your destination for physical SIM alternatives if your device does not support eSIM.

7. International Purchases

EchoRoam eSIM plans are available for purchase from anywhere in the world. Whether you are at home planning your trip or already abroad and need data urgently, you can buy an EchoRoam plan and receive it instantly. There are no geographic restrictions on purchasing.

Prices on our website are displayed in multiple currencies depending on your location. Our default currency is Australian Dollars (AUD), but we also support US Dollars (USD), Euros (EUR), British Pounds (GBP), and other currencies. If your local currency is not supported, the transaction will be processed in AUD, and your bank or card issuer will handle the currency conversion at the applicable exchange rate.

Please note that your bank or payment provider may charge a foreign transaction fee for purchases made in a currency other than your card's native currency. These fees are set by your bank, not by EchoRoam, and are outside of our control. To avoid foreign transaction fees, we recommend selecting your local currency at checkout if available.